FAQS

We take security VERY seriously, and strongly believe in a safer, more secure internet. Because of this, our entire site is protected. Every single page on our site (not just the checkout page) uses SSL encryption to ensure that no data can be intercepted as it travels over the net.

The product contains BPA-free materials with a skin-safe surface designed for direct contact. Key material features include:

1/ Child-friendly construction - Non-toxic components meeting safety standards.

2/ Soft-touch exterior - Gentle textured surface for tactile interaction.

3/ Eye-protective elements - Flicker-free LED components with uniform light diffusion.

4/ Durable housing - Scratch-resistant casing protecting internal electronics.

- All materials comply with international safety regulations for children's products and home electronics. The lighting mechanism uses energy-efficient components that remain cool during operation.

Order cancellation depends on the processing progress. If the order has not been shipped yet, it can usually be cancelled. Please contact customer service as soon as possible to handle it.

If the order has not been shipped yet, please contact customer service immediately for assistance in modifying it. If it has already been shipped, it will be very difficult to make modifications. We suggest that you try to contact the logistics company to intercept it first, or communicate with the receiving point to forward it. For further assistance, feel free to reach out to our customer service team—we're here to help! 🌟

Thank you for your order! 🌟 Due to high volumes, your confirmation email may take up to 24 hours to arrive. If you haven't received it after this time, please click here to notify our support team – we'll be delighted to assist you immediately!

Thank you for choosing Lunlit! Here’s how to manage your order details:
1. Viewing Order History: Visit the Lunlit website (desktop or mobile browser). Log into your account and go to the [Order History] section.
2. Tracking Your Package: Option
1: Use the tracking number provided on your order confirmation page or in shipping emails. Option
2: Visit Lunlit’s Track My Order page for real-time updates. Option
3: For global shipments, you may also check third-party logistics updates via 17Track.
If you need further assistance, contact lunlit Customer Support via your account portal or email support@lunlit.com.

"Great question! 🌟 While restock dates vary based on demand and supplier timelines, we’re constantly working to bring back popular items ASAP! Here’s how to stay ahead:

1️⃣ Subscribe to restock alerts:
Click ‘Notify Me’ on your favorite product’s page. OR Sign up for SMS/email alerts for instant updates.
2️⃣ Follow us on [Social Media] :
We announce surprise restocks, flash sales, and exclusive drops there first!
Pro tip: Popular items sell fast—turn on alerts to grab them before they’re gone! Thank you for loving our products!

Thank you for your inquiry! We completely understand you're excited to receive your order. 🌟

While delivery times can vary based on your location and shipping method, most ​​international packages arrive within 7 to 15 days​​. Please note that pre-sale items will be shipped according to their specific arrival schedule.

You can find more detailed estimates for different regions in our ​​Shipping Policy​​, though actual delivery may depend on real-time logistics conditions. Occasionally, international shipments may experience delays due to customs processing or other factors beyond our control — but don’t worry, we’re here to help track your order every step of the way!

Feel free to reach out if you have any further questions — we’re always happy to assist.💛

Don’t worry—your package is still safely on its way to you! 🌟 Sometimes shipments experience a brief pause while clearing customs or due to unexpected delays like weather. Rest assured, our logistics partners is actively monitoring its journey, and your tracking page will refresh automatically as soon as there’s new information. We appreciate your patience and understanding!

"Hi there! 🌟 No worries—we’ve got you covered! Here’s how to find your tracking details:

✨ Step 1: Check your email’s spam/junk folder—sometimes our updates land there by accident.
✨ Step 2: Visit your Order Dashboard—tracking info is live as soon as your order ships!
✨ Step 3: Still stuck? Reply with your order number, and we’ll resend tracking ASAP!

Why this happens:
✅ Orders ship within 24-48 hours—tracking emails sometimes take a bit longer to arrive.
✅ Carriers (like FedEx/USPS) may take 12-24 hours to activate tracking links.
Pro tip: Bookmark our Live Tracking Page for real-time updates! 🚚💨

"Oh no! Let’s solve this together 🌟 Here’s exactly what to do:

 ✨ Step 1: Double-check these spots:
 Porch, mailbox, or building lobby.
Neighbors (carriers often leave with someone nearby!).
Hidden areas (under mats, behind plants).

 ✨ Step 2: Confirm your address on Order Details. If incorrect, reply ASAP—we’ll fix future orders!

 ✨ Step 3: Contact the carrier directly:
📞 Call: Use the number in your tracking email.
📲 Live Chat: Carrier Contact Portal.
Ask for: Proof of delivery photo or signature details.
We’ve got your back!
✅ If missing: We’ll reship for free or refund immediately—your choice!
✅ If stolen: File a police report and forward it to us for a full refund.

Great question! 🌟 While we always aim to deliver your items together, here’s why they might arrive separately:

✨ Shipping Options: Some items (like fragile or oversized products) use specialized carriers for extra care.
✨ Warehouse Locations: Products may ship from different hubs to speed up delivery.
✨ Weight Limits: Heavy orders sometimes split to comply with carrier safety rules.

 Don’t worry—you’ll get:
✅ Real-time tracking for every package via email/text.
✅ Full visibility on your order page with delivery ETAs.

"We’re here to help! 🌟 While we can’t modify addresses once a package is en route (carriers lock in details for speed!), here’s how we’ll make it right:
✨ Fast Cancellation & Reorder:
Cancel your order within 60 minutes of placement via Order Dashboard.
Reorder instantly with the correct address—we’ll prioritize shipping!
✨ Delivery Guidance:
Contact your local carrier directly (contact info in tracking email) to request a hold for pickup.
✨ Future-Proof Tip:
Double-check addresses at checkout, or save a default address in your account for seamless orders!
Need help canceling or reordering? Reply now—we’ll handle it for you! 🚚💛

"Great question! While your order total includes the item price and shipping cost, import duties, taxes, or customs fees (if applicable) are determined by your country’s regulations and paid directly to your local carrier upon delivery.
Here’s how we’ll help you navigate this:
✨ Customs-Ready Documentation:
We’ll provide a detailed invoice and shipping label to simplify customs clearance.

 ✨ Pre-Purchase Guidance:
Check your country’s customs guidelines (search "customs duty calculator [Your Country]") or contact your local customs office for estimates.

 ✨ Flexible Solutions:
Split large orders into smaller shipments to stay under duty-free thresholds.
Contact us before checkout for advice on declared values.
Need assistance with customs paperwork? Reply here—we’ll email you the required documents instantly! 📄🔍

Our regular customer support hours are Monday through Friday. If your issue requires immediate attention, please simply mark your email as ​​"Urgent"​​ in the subject line, and our on-call team will respond as quickly as possible.For non-urgent inquiries, we’ll get back to you bright and early on the next business day. We truly appreciate your understanding and patience!

To save your time and quickly obtain our support, please follow these steps:

• Capture screenshots or videos of the problem.
• Specify the issue you are encountering during use.
• Clearly describe how to reproduce the problem.
• Keywords for labeling: logistics and transportation issues, product quality issues, personal reasons, etc
• Send all information (screenshots, videos, problem descriptions, links) to support@lunlit.com

Hi there! 👋

We truly believe that our verified customers give the most genuine and helpful feedback — and we absolutely appreciate yours!

Your satisfaction means the world to us, and it’s what keeps us motivated to do better every day.

About two weeks after your purchase, you’ll receive a friendly email inviting you to share your experience. You’re also welcome to leave a comment anytime on our LUNLIT customer review page.

Thank you so much for being part of our journey — we can’t wait to hear what you think! 💛

We're happy to offer a 14-day no-reason return policy ❤️ — you can return your purchase with confidence as long as the item remains in its original condition.

Please kindly note that due to the nature of certain products, custom-made items, perishable goods, and digital products are not eligible for no-reason returns. Thank you for your understanding!

If you receive an item with quality-related issues, don’t worry — we’ve got you covered! Return shipping costs will be on us.

For more details, feel free to check out our After-Sales Service Policy. Should you have any questions, we’re always here to help! 😊

Oops! We’re so sorry about the mix-up. 💛 To resolve this quickly, please visit our Support Page within 48 hours of receiving your order and submit a request with the following details:
1️⃣ Your order number (found in your confirmation email).
2️⃣ A photo of the incorrect items you received.

 Our team will review your request immediately and either:
✨ Send out the correct items at no extra cost.
✨ Process a full refund if preferred.
 Need help navigating the process? Reply email—we’re happy to assist! Thank you for your patience and understanding. 🙏"