Refund policy

1. Returns
If your purchase does not meet expectations (e.g., defective, damaged, or not as described), you may request a return or exchange within 14 days of delivery.

Eligibility Criteria:
Items must be unused, undamaged, and in original packaging (including tags/labels).
Proof of purchase (order number/invoice) is required.
Customized products (e.g., engraved/printed items) are final sale unless defective.

How to Initiate a Return:
Email support@lunlit.com with:
Order number
Photos/video of the item (for damaged/defective claims)
Reason for return
We will reply within 48 hours with return instructions.

2. Refunds
Refunds are processed within 3 business days of receiving and inspecting the returned item.
Original payment method will be credited. Shipping costs are non-refundable unless the return is due to our error.
For exchanges, we will ship the replacement once the return is confirmed.

3. Order Cancellation
Cancel orders before shipment by emailing support@lunlit.com.
If the order has already shipped, follow the return process above.

4. Shipping Damage Claims
Inspect items immediately upon delivery.
Report damage within 48 hours by emailing:
Photos/video of damaged packaging/item
Order number
Description of the issue
We will resolve claims within 5 business days (replacement or refund).

5. Return Shipping
Customers cover return shipping costs unless the return is due to our error.
Use tracked shipping – we are not responsible for lost returns.

Contact Us
For questions or assistance:
Email: support@lunlit.com
Response Time: 24–48 hours

Note:
Returns may take up to 2 weeks to process after we receive the item.
Policy updates will be posted on this page.
Key Exclusions
Final sale items (e.g., clearance/customized products).
Items returned without prior authorization.
Products damaged due to misuse.

Need Help?
Visit our FAQ Page or email support@lunlit.com.