Shipping policy

Shipping Policy

1. Delivery Timeline

  1. Standard Process

    • Processing Time: In-stock items are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays).
    • Shipping Time: Global door-to-door delivery via air freight, with an estimated transit time of 3-15 calendar days (from shipment date).
    • Note: Actual delivery times may vary based on destination, customs clearance, and carrier operations.

  2. Customized Items
    Orders requiring engraving or personalization may require an additional 3-5 business days for processing.

2. Shipping Costs

  1. Free Shipping
    Orders totaling $59.00 USD or more qualify for free standard shipping (excludes remote regions).

  2. Standard Fees

    • Base Rate: Orders between $1.00–$58.99 USD incur a $6.99 shipping fee.
    • Remote Regions: A flat fee of $9.99 USD applies to select countries/regions (e.g., Pacific Islands, specific African nations).
    • See Appendix: Remote Regions List for details.

3. Shipment Tracking

  • A tracking number will be emailed within 24 hours of shipment.
  • Monitor your package via our Order Tracker or the carrier’s official website (e.g., DHL, USPS).
  • Contact customer support if tracking details remain unavailable after 48 hours.

4. Customs & Import Duties

  • Recipients are fully responsible for any customs fees, taxes, or import duties incurred (applies in approximately 5% of cases).
  • Use Global Duty Estimator for cost projections or consult local customs authorities.

5. Delivery Delays

  1. Common Causes

    • Customs Delays: Inspection requests or documentation issues are excluded from delivery guarantees.
    • Peak Season: Holidays, Black Friday, and major sales events may extend delivery times by 3-7 days due to carrier congestion.

  2. Resolution Protocol

    • Proactive notifications will be sent via email/SMS for significant delays.
    • Delays exceeding 15 days may qualify for order investigation or resolution options.

6. Contact Us

For urgent inquiries or assistance:
📧 Support Email: support@lunlit.com